Help center
Frequently asked questions
Everything applicants ask us before and during their first visit.
How do I register as an inDrive driver in Islamabad?
Visit our G-9 Markaz office with your CNIC, driving licence and vehicle documents. Our team checks your paperwork and helps you submit your driver application on the spot.
Is registration assistance free?
Yes. Our document check, form assistance and app training are provided free of charge to applicants.
Which documents are required?
CNIC, a valid driving licence, vehicle registration book, vehicle photos, a profile photo and bank account details where applicable.
How long does approval usually take?
Most applications with complete documents are reviewed within 24–48 hours, though timing can vary during high-demand periods.
Can I register without visiting the office?
We recommend an in-person visit so documents can be verified properly, but you're welcome to message us on WhatsApp first with any questions.
Where exactly is the G-9 office located?
Office No 12, Mall-9, G-9 Markaz, Islamabad — see the map on our contact page for exact directions.
What are your office hours?
Monday–Saturday, 9:00 AM–6:00 PM. Closed on Sundays.
Do I need to own my vehicle to register?
Requirements depend on inDrive's current policy. Bring your registration book and we'll confirm what applies to your situation.
What vehicle types are accepted?
This can vary by category (car, rickshaw, or bike where available). Bring your vehicle documents and we'll confirm your eligibility.
My application was rejected — what should I do?
Bring your documents to our office. We'll review the likely reason and help you correct and resubmit your application.
How do I fix a pending or stuck account?
Visit us with your registered phone number and documents. We'll check your application status and help resolve common blockers.
Do you charge any hidden fees?
No. Our assistance is free, and we're transparent about that from your first visit.
Is this the official inDrive office?
No. We are an independent driver registration assistance office and are not the official inDrive company.
How do I update my profile photo or documents?
Visit our office with the new documents or photo and we'll help you update your driver profile correctly.
Can I get help in Urdu?
Yes, our team is happy to assist in both Urdu and English.
How are payments and payouts handled?
We explain how commissions and payouts currently work in the app, and help you set up your bank or payment details correctly.
What should I bring on my first visit?
Original CNIC, driving licence, vehicle registration book, and a recent profile photo. We can help arrange photocopies nearby if needed.
Can I book an appointment instead of walking in?
Walk-ins are always welcome, but you can message us on WhatsApp to arrange a preferred time and skip the wait.
What if my CNIC address is outside Islamabad?
That's generally fine for registration. Bring your CNIC and we'll confirm if anything extra is needed for your case.
Do you help with driver safety guidance?
Yes, we cover practical safety tips for new drivers as part of onboarding — from ride verification to night-time precautions.
How do I contact the office after registering?
Message us anytime on WhatsApp at 0330 2111193, or call during office hours for quicker questions.
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